West Valley City Castrol Premium Lube Express

I would have given five stars, but here is why I didn’t. Yes, these guys are super friendly, got us in quick and I felt like the price was reasonable. What I did not like: my husbands a salesman for a large company and happened to be driving by the shop on the way to his warehouse. Looked over to see if he could spot the truck and if it was done. Nowhere in sight. Drive a little farther down the road and there in the Drive thru line at Wendy’s is our truck. Lunch is not a test drive. It’s called unauthorized use. I didn’t say you could pick up lunch in my truck. Test drive, yes. Lunch, no way. This is clearly personal use of my vehicle not a test drive. My husband didn’t even go in when I went into pay because he was pissed. Here’s the kicker, when you voice your frustration and they act like they don’t care. “I didn’t know that happened.” No but I’m telling you it did. I don’t leave a lot of reviews and I can excuse a lot of things but the I don’t care customer service doesn’t work for me. If you even acted like you cared I may have considered coming back but you didn’t care probably because your fries were getting cold in the back office. Hopefully you were more truthful with the repairs than the “test drive”.

They repaired my 95 Tacoma chassis and no squeaky sounds anymore.

Great shop! Quality service! They were thorough from diagnostics to completion! An extremely professional shop! Honest! Look out for their customers!

I've been here a couple of times and they are fun and honest. They make me laugh- great people and very good service! Thanks

Thank you guys! This is the second time I’ve come here. Both times was because the Acura service department was trying to string up business. The first time Acura said there was a leak in my transmission and this time Acura left the oil cap loose causing a leak. Mike Hale Acura is no longer trusted by me. I came to Back shop, recommended by a work colleague and they looked at my car right away and gave me honest feedback. I really appreciate you not taking advantage of people. I will continue to use your services and recommend you. Thank you also to Sam and Greg, you are so friendly and courteous.

Friendly, Honest, Reasonable, Knowledgeable...it can't get any better than that!

Thank you so much to the talented and awesome team at the BackShop! Greg, Travis, Alex, and Will were so helpful in getting my truck fixed. I got multiple opinions about what could be wrong with it, come to find out my timing chain was failing. It ran and sounded like crap! They educated me on what it does and how it operates. Truly grateful for a trustworthy business with fun and outstanding employees!! Thanks guys!

Greg was very helpful and knowledgeable. I would definitely recommend this shop to others. Needed a catalytic converter and he actually told me it would be cheaper for me to go to a muffler shop.

Best local garage.

i’ve been coming to backshop for years it’s always a great experience and honest people would recommend to anyone looking to get work done on their vehicles